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MoneyGram website privacy policy

This privacy statement applies to transactions originating in Italy.  

Our Privacy Commitment
MoneyGram Payment Systems, Inc. ("MoneyGram") and MoneyGram International Limited are committed to respecting and protecting your privacy. We value your trust and want you to understand how we protect, collect use and disclose the personal information you share with us. This privacy statement applies to personal information we obtain anytime you interact with MoneyGram such as when you visit our website at, complete transaction forms or contact MoneyGram call centres. We want to ensure you are aware of our practices for collecting and processing personal information, which is information about a person that can be used to identify that person.  

What we collect
The type of personal information we collect depends on our needed uses such as to process transactions, provide products and services, and administer our business. Personal information includes contact information such as name, address, telephone number or email address, financial information including bank account information, or debit/credit card information, and other identifying information such as passport or government identification number, or date of birth, and such other information we may collect with your consent or as permitted or required by law. Generally, personal information is collected from you on transaction forms and by telephone to request product or services, and at our website to request information and manage your MoneyGram Rewards membership and benefits. Your provision of personal information upon enrollment in the MoneyGram Rewards Programme is voluntary.  

How we use it
We use personal information to complete your transaction, administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse and other potential prohibited or illegal activities, and otherwise with consent or as permitted or required by law. MoneyGram may store personal information on databases in the United States for these purposes and for market research and direct marketing purposes associated with the MoneyGram Rewards Programme, in accordance with applicable laws.  

Who we share it with
We may share all of the information, as described above, with our affiliates and/or our agents to assist us in our business activities for the uses described in "
How we use it", and for other purposes as permitted or required by applicable law and international conventions and treaties. Disclosures permitted or required by law and international conventions and treaties may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena. If you have agreed to this while enrolling in the Programme, we will use and transfer your information for marketing purposes and our agents may offer you information about their products if you have also consented to this marketing purpose while enrolling in the Programme. In limited situations, our agents and affiliates may use information about you to offer products and services to you in compliance with their privacy policy. MoneyGram affiliates and agents are bound by appropriate data safeguarding obligations. Our agents and affiliates may be located outside the European Economic Area. MoneyGram may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf, including marketing and similar services. Our agreements with these service providers, who may be located outside the European Economic Area, contain confidentiality provisions and restrictions on using this information for any other purposes. If MoneyGram becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company would have access to personal information which would continue to be subject to this privacy statement.  

MoneyGram will not use or share personal information provided to us in ways incompatible with the ones described above without informing you and offering you a choice as provided by the European Union Safe Harbor principles described below. MoneyGram Rewards members have choices as to how we communicate with you for marketing purposes. You may choose whether to receive direct marketing offers sent by post mail, email, SMS or phone from MoneyGram and select companies chosen for the MoneyGram Rewards Programme. Members may elect to receive these special announcements or oppose to the reception thereof, as the case may be, by making their choices known at or by calling MoneyGram Customer Service at 800.785.353. Please allow at least 4 weeks for processing. In any event, each communication received will give you the opportunity to oppose to the processing of personal data related to you for the reception of the mentioned information. For example, each email promotional message we send will also contain instructions on how to unsubscribe.  

Accuracy & Access
MoneyGram wants to ensure that the information we obtain and use about you is accurate for its intended purpose and therefore we have processes to help maintain the accuracy of the personal information we collect. You can request access to your personal information or help us maintain accurate records by informing us of changes or modifications to your personal information by using one of the methods listed under "
Contacting MoneyGram". In addition, MoneyGram Rewards members may log onto our website to review and correct information about yourself. We will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. MoneyGram will retain personal information only for the time period needed for business purposes or as required law and will ensure secure destruction thereafter.  

Data Security
MoneyGram uses physical, electronic and procedural security measures to protect against loss, misuse, and alteration of personal information under our control. MoneyGram uses industry-standard practices and security measures to safeguard such information. Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement, in accordance with applicable laws. Our service providers are required to observe standards for the security, collection, use and sharing of personal information, and to comply with applicable law.  

European Union Safe Harbor
MoneyGram abides by the principles of the US-European Union Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Economic Area. MoneyGram is committed to handling such personal information in accordance with such Safe Harbor principles, and its Safe Harbor certification can be found at
Safe Harbor  

Preventing Identity Theft

MoneyGram is dedicated to protecting your personal information. We will never initiate a request for personal information or request your Money Transfer reference number from you by fax or email. Please do not send confidential personal information such as passport numbers, government identification numbers, or account numbers to MoneyGram via an unsecured email message. You may send personal information to MoneyGram via posted mail or using the "Contact Us" link available on our website. Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to To report fraud to the Internet Fraud Complaint Center, you may contact your local MoneyGram agent or visit This is a partnership between The FBI and the United States of America National White Collar Crime Center.  

When you use our websites, we automatically collect certain standard information. Examples of this standard type of information include the type of Internet browser you use, the files requested and the domain name and country from which you request information. We use this information to improve our website, make our website function correctly, and to better understand how visitors use our website. As part of our efforts to protect customers from fraud, this information is also used to authenticate users to the website, if necessary.  

Some of our web pages may contain "cookies", or data which is sent to your web browser and stored on your computer. "Cookies" allow our server to recognize you as a returning website visitor or MoneyGram customer if you return to the website using the same computer and browser. You may configure your web browser to not accept cookies or to notify you if a cookie is sent to you; if you decline cookies you may not be able to use all the functionality of our website.  

Privacy practices of third parties
MoneyGram is not responsible for the content or information practices used by other websites that are linked to or from this website. In most cases, links point to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review their privacy statement before providing them with personal information.  

Change to Privacy Statement
This website will always contain the most current privacy statement. This statement was last updated May 25, 2010.  Should you have further questions regarding our privacy statement, about how your personal information is used, or about how to exercise your right of access, rectification and objection as per applicable law, you can contact us directly at:

MoneyGramPayment System, Inc.
1550 Utica Avenue South GHQ 8020
Minneapolis, Minnesota U.S.A. 55416
Attn: Privacy Officer  

MoneyGram Paymen System Italy S.r.l.
Via del Poggio Laurentino 9, 00144
Roma - Italia
Attn..:  Legal and Compliance Dept.

Phone: 800.785.353 or 1-800-MONEYGRAM begin_of_the_skype_highlighting 
GRATIS 1-800-MONEYGRAM end_of_the_skype_highlighting


Privacy Policy and Consent to data treatment pursuant to Italian Legislative Decree 196 of 30/06/2003.
You hereby declare that, in regard to processing your personal and identifying data, pursuant to and by the effects of Legislative Decree 196 of 30/06/2003, the Privacy Code, you have been informed by the local affiliate or auxiliary representative of MoneyGram Payment Systems Italy S.r.l. and MoneyGram International Limited in regard to: a) the purposes and procedures for processing your personal data; b) the obligatory or optional nature of the provision of your data and the consequences of their not being provided, having been made aware that the provision of the data requested, even though optional, becomes necessary for the fulfilment of this agreement and for any consequent deeds, as well as for the effective performance of other aims authorized below in this information note; c) the parties or the categories of parties to whom your personal data may be communicated and the scope of the distribution of the data; d) the fact that the data just as they have been collected shall be transmitted abroad, e) the fact that the data controller will be MoneyGram Payment Systems S.r.l., MoneyGram Payment Systems Inc. and MoneyGram International Limited (MoneyGram) who will process your data at their respective registered offices - in Italy at the MoneyGram Payment Systems Italy S.r.l. registered offices at Via del Poggio Laurentino, 9, Rome, Italy. MoneyGram is committed to the protection of your privacy. MoneyGram adheres to the European Union Safe Harbour standards for the protection of personal data.

MoneyGram has put in place those procedures necessary to enable access to the data only to those parties who need them in order to provide customer service or to ensure support services. The data controllers guarantee that the rights covered in Article 7 of the Privacy Code, including the right of the customer to obtain updating, correction, or, in the event the controller were to require it, addition to the data and the respect for the customer's right to oppose all or a part of the processing of their own personal data, including the right to freely exercise the right of opposition by contacting MoneyGram Payment Systems Italy S.r.l. - Via del Poggio Laurentino, 9 - 00144 - Rome, Italy - Tel. +39-06.931.831. The customer, pursuant to and by the effects of the Privacy Code, expresses their consent for the processing of their personal dated, for their communication to the service representatives for all of the purposes and procedures necessary for the performance of the agreement up to its completion and even for any possible legal action.

Processing of Personal Data for direct marketing and market research
You may also give your consent so that the data controller may: a) communicate your personal data to persons, companies or entities that measure the quality of services and to third party companies for the purpose of commercial intelligence or market research and to companies in the same group or associated with it or to those companies that work closely with MoneyGram with the possibility that those same companies may process the data to make direct offers of products or services; b) process the data for the purpose of commercial intelligence or market research, for sales and/or promotional aims, to offer products or services; all by the same companies or by companies in the same group or third parties; c) communicate your personal data to: persons, companies or entities that perform banking and financial services; to persons, companies or entities that perform services for the acquisition, registration and processing of data coming from documents or media provided by or that originated from the customer, from MoneyGram Payment Systems Italy S.r.l. or from the aforementioned persons, companies or entities that provide processing and services of any kind as well as services for collections, payments, management of bills, cheques or other securities; to persons, companies or entities that perform the work of transmission, envelope-stuffing, transport and sorting of communications to customers; to persons, companies or entities that work in information management or customer relations.

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